Call Center

Introduction

Call Center is a cloud-application designed to create personalized experiences and customer care upon multiple communication channels, such as website, backoffice, mobile, voice, chat, email, call and video-conference.

Comunicate, Support and Take care of your users and customers on realtime with the usage of chat plugins, forms, voice calls, email marketing and other forms of comunication.

The platform works supports users, customers, sellers, and support agents.

Customer Chat Support

Chat Call

Incomming Call

Missed Chat Call

Architecture

Call Center uses the Enterstarts Website System to build an high performance, optimized laravel web application that provides backoffice operations for agents who are located anywhere, to engage, and attend user 100% of the time.

For backend operations call center uses a contact center cloud scale to support any sized business.